Public document

Privacy Policy

This policy explains what personal data Tutoria collects, why we use it, and how users can manage their privacy choices.

Plain language

We describe the main data practices in clear terms instead of hiding them in legal jargon.

User control

Users can request access, updates, or deletion of their personal information through our support team.

Limited sharing

We share information only when it is necessary for the platform, payments, communication, security, or compliance.

How we handle personal data

Tutoria processes personal information to provide tutoring services, manage accounts, support bookings and payments, improve platform reliability, and meet legal obligations.

1. Information we collect

The data we collect depends on how someone uses Tutoria as a student, tutor, or visitor.

Account details such as first name, last name, phone number, language, and profile information.
Learning and tutoring data such as lesson bookings, course participation, messages, homework files, reviews, and support requests.
Technical data such as device information, browser type, IP address, cookies, and platform activity needed for analytics and security.
Payment-related details from checkout and billing flows, while sensitive card data is handled by payment providers rather than stored directly by Tutoria.

2. How we use information

We use personal data only for defined business and service purposes.

To create accounts, authenticate users, and maintain secure access to the platform.
To match students with tutors, schedule lessons, deliver courses, and support communication features.
To process payments, prevent fraud, resolve disputes, and keep financial records.
To analyze performance, improve product quality, personalize the experience, and communicate important service updates.

3. When we share information

Tutoria does not sell personal information. Data may be shared only in limited operational cases.

With tutors and students when sharing is necessary to deliver lessons, profiles, schedules, or educational materials.
With service providers that help us operate the platform, including hosting, messaging, analytics, customer support, and payments.
With legal authorities or advisors when disclosure is required to comply with law, enforce platform rules, or protect rights and safety.

4. Retention and security

We retain data only as long as needed for platform operations, legal duties, dispute handling, and fraud prevention.

Access controls, infrastructure safeguards, and internal process restrictions are used to reduce unauthorized access risks.
No internet service can be guaranteed as perfectly secure, so users should also protect their devices and account credentials.

5. User rights and requests

Users may contact Tutoria to exercise privacy-related rights available under applicable law.

Request a copy of personal information we hold about you.
Request correction, deletion, or restriction of certain data where legally permitted.
Withdraw consent for optional communications or object to certain processing activities where applicable.